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Customer Service
Physical Details:
Hi-Q Electronics Ltd
6C Douglas Alexander Parade, Albany 0632
PO Box 302-015, North Harbour 0751
Auckland, New Zealand
Freephone 0800-800-293
Ph: +64-9-415-3333 Fax: +64-9-415-8686
sales@hiq.co.nz
- Shipping & Delivery
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We keep extensive stocks of the catalogue items to offer prompt deliveries.
We also keep other parts not currently listed, so please ask for similar parts where the listed parts do not suit.We strive to deliver prompt service with same day despatch and outline the services available below:
QUOTES
Prices will be quoted USD
Freight and packing will be itemised separately.
Customs charges and Duties in receiving Country are not included.DELIVERIES
The options offered are proven to be cost and time effective.
Domestic
* NZ Couriers, Parcel Express, Mainfreight
International
# International Air Post , 3-10 days, not tracked
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# International Economy Courier, 2-6 days , tracked
# Prepaid Courier, eg DHL or Fedex.
# Freight collect by nominated carrier with authorisation.PAYMENT
Due when goods are ready, before despatch.
Pro-forma invoice will be sent. Payment can be made by:#
approved credit card eg VISA or Mastercard. - Privacy & Security
- When accessing our Website, Hi-Q Electronics Ltd will learn certain information about you during your visit. How we will handle information we learn about you depends upon what you do when visiting our site.
If you visit our site to read or download information on our pages, we collect and store only the following information about you:1. The name of the domain from which you access the Internet
2. The date and time you access our site
3. The Internet address of the website you used to link directly to our site.If you identify yourself by sending us an e-mail containing personal information, then the information collected will be solely used to respond to your message.
The information collected is for statistical purposes. Hi-Q Electronics Ltd may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.
For site security purposes and to ensure that this service remains available to all users, Hi-Q Electronics Ltd uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.
Hi-Q Electronics Ltd will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.
- Returns & Replacements



